Continued innovation and adoption of technology to improve NHS services. Better tech means better healthcare.

The NHS has embraced technology like never before as part of its response to coronavirus. The widespread innovation witnessed across the NHS in recent months continues apace.

Coronavirus has tested every single part of NHS infrastructure, giving a new appreciation for what works and what doesn’t. And, once again, BuzzStreets’ technology has risen to the occasion.

This agile approach to the development and adoption of new technology has allowed the NHS to reimagine what is possible, from healthcare consultations via video calls, to supporting X-ray diagnostics with machine learning algorithms. As well as valuing and supporting healthcare workers, tackling red tape and bureaucracy, embracing the private sector, and improving collaboration between NHS organisations and other providers, like BuzzStreets.

Technology would be key moving forwards. Because it’s not really about technology, it’s about people:
• It’s the child with cystic fibrosis who can have his lung capacity measured at home with a spirometer and an app instead of having to go to hospital, with all the risks that entails.
• It’s about the local GP, already time poor, not having to spend time donning and doffing PPE because she can do her care home check-in online, for example.

In addition to the traditional wayfinding system that BuzzStreets offer to users, the navigation app also includes features such as a communication system between patient and doctor, the possibility of scheduling appointments, receiving medical scans and prescriptions in the app, heat maps, contextual notification, updated and edited locations, appointment reminders, and multilingual voice guidance. All of these features contribute to avoid close contact with others, unnecessary movements, and time wasting. Users are able to check less crowded and safe areas in real time.

Before coronavirus, there was a view advanced by some people, which held that anyone over the age of 25 simply could not cope with anything other than a face-to-face to appointment. This crisis has shown that patients and clinicians alike, not just the young, want to use technology.

The COVID-19 pandemic has pushed the NHS to modernise at a scale and pace previously thought impossible. In the four weeks leading up to 12 of April this year, 71% of routine GP consultations were delivered remotely, with about 26% face to face. In the same period a year ago, this was reversed, with 71% face to face and 25% carried out remotely.

BuzzStreets is part of this digital transformation. The feedback from this transformation has been hugely positive and especially valued by doctors in rural areas, who say how it could save long travel times for doctors and patients. That way, care is easier to manage and the NHS can deliver a much-better service. Not only will it make life quicker and easier for patients but will free up clinicians to concentrate on what really matters.

This adoption of technology, particularly in primary care settings, has been widely welcomed by industry leaders. COVID-19 pandemic has pushed the NHS to modernise at a scale and pace previously thought impossible and companies like BuzzStreets have played a key role in supporting healthcare professionals throughout this crisis. Vital solutions have been rolled out in a matter of days or weeks – when previously it would have taken years.

Even before COVID-19, the NHS was facing rising demand. Our technology offers the opportunity to manage the patient journey more efficiently, reducing the burden on NHS resources, and with better outcomes for patients and healthcare professionals alike. Most importantly, BuzzStreets solutions have been delivered at pace without compromising patient safety or the confidentiality of sensitive patient data.

More than a quarter (27%) said healthcare buildings ‘didn’t work well for the services they have provided in the last three months. And both face-to-face consulting rooms and smaller remote consulting spaces were pro-actively called for by 52% of respondents. (Source: YouGov, August 2020)

For a number of years now, NHS has been working on what they see as the medical centre design of the future – exploring how the physical design and layout will work alongside primary care’s growing use of digital technology, remote consultation and diagnostics.

The last months have showed us and NHS, just how much more there is to do – shining a light like never before on the flexibility and innovation needed to create the right environments for the care we’ll need in our communities in future. This includes embedding greater use of digital technology in primary care and to give healthcare professionals the workplaces they want to see.

We all hope we’ll never experience a situation like this again – but there is so much we can learn from it to create the health spaces of the future.

To hear more about BuzzStreets, you can contact us here.